Customer complaints

Markel is committed to providing a high quality and professional service and to maintain fair outcomes for our customers at all times. If you are dissatisfied or have any complaints about your policy or the handling of a claim you should, in the first instance, contact Laura Green on the following details:

By telephone:+44 (0)20 7953 6020
Write to:Legal and Regulatory
Markel Insurance SE
20 Fenchurch Street


Markel Insurance SE provides insurance via two separate insurance companies; Markel Insurance SE Insurance Company Limited (MIICL) and Markel Syndicate Management Limited (MSM) which manages Lloyd’s Syndicates 3000 and 1400.

Please click on the insurance company below that your policy was issued from in order to find the correct Complaints Procedure:

If you require any help in finding this information, please do not hesitate to contact either your broker or Laura Green on the details above.