Customer complaints

a. Internal claims instances:

In the event of  any complaint or claim, you may write to the broker who brokered the policy, if applicable.
If you are not satisfied with the way in which your claim is processed, or you wish to file a complaint or claim related to your legally recognized interests and rights, you may direct to:

Customer Services:
C/ Serrano, 76, 6 Derecha
28006 – Madrid
Phone: 91 556 19 78

b. External claims instances:

In case of dispute, you may claim, under Article 24 of the Insurance Contract Law, in front of the Court of First Instance corresponding to your domicile.