Claims

Why choose Markel Accidents?

  • Flexibility
  • Transparency
  • Quality

Claims

Even if companies and people adopt a proactive risk management strategy in order to avoid potential losses, there are always claims that must be processed equitably and quickly so as to minimise the problems that affect businesses and the lives of our policyholders.

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The quality of our claims management service is crucial to our brand. Our goal is to handle all claims, large and small, quickly. We realise that we need to have a flexible strategy in order to give each claim the personal attention it deserves. It is our desire to be as accessible to our clients as possible and for our management team to provide the highest quality service.

We work quickly and efficiently. We’re always looking for the best and fastest way to handle all claims. We make decisions quickly and provide fast and clear information to our clients. Our main goal is complete client satisfaction.

At Markel España, claims are handled by a specialised and highly experienced internal team made up of managers, handlers, adjusters and technical personnel. When advisable, we seek assistance from other entities and service providers to act on our behalf or on behalf of the policyholders in order to ensure that claims are handled and resolved as efficiently as possible.

How are claims reported?

Most of our commercial activity takes place through our distribution model, which involves professional insurance brokers. In the event of a claim, and unless your policy states otherwise, you will generally first have to contact the brokerage through which you purchased your policy. Your broker will advise you and email us the information we need to process your claim to Siniestros.Spain@markel.com. For any questions other than an initial notification, you can send us this form:

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Controller: Markel Insurance SE Sucursal en España, CIF W2764898I. Purpose: To respond to your requests and send you commercial information about our products and services, including by e-mail. Where appropriate, to send you or put you in contact with the most suitable intermediary in accordance with your request. Legitimation: Consent of the interested party. Recipients: No transfer of data is foreseen, except in the case of needing a broker for the purpose of the request, in which case you will receive and may request information about this person in charge. Rights: You may withdraw your consent at any time, as well as access, rectify, delete your data and other rights at markel@delegado-datos.com. Additional Information: You can find more information on the Privacy Policy.

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