MSM complaints procedure (Lloyd’s)

In the event that you wish to make a complaint you may contact us on:

By telephone:+44 (0)20 7953 6020
Write to:Legal and Regulatory
Markel Insurance SE
20 Fenchurch Street


Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:

One Lime Street
London EC3M 7HA


Telephone:       +44 (0)20 7327 5693

Fax:                  +44 (0)20 7327 5225


If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online.  You can access the ODR platform here.

Alternatively, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS’s contact details are as follows:

Financial Ombudsman Service
Exchange Tower
E14 9SR


Telephone:       +44 (0)300 123 9 123


You will find the Complaints Procedure for Lloyd’s here: MSM Complaints Procedure

Back to Customer complaints