MIICL Complaints procedure

In the event that you wish to make a complaint you may contact us on:

By telephone:+44 (0)20 7953 6020
Write to:Legal and Regulatory
Markel Insurance SE
20 Fenchurch Street


If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online.  You can access the ODR platform here.

Alternatively, should you remain dissatisfied with the final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS’s contact details are as follows:

Financial Ombudsman Service
Exchange Tower
E14 9SR

Email:               complaint.info@financial-ombudsman.org.uk

Telephone:       +44 (0)300 123 9 123

Website:           www.financial-ombudsman.org.uk

You will find the Complaints Procedure for Markel Insurance SE Insurance Company Limited here: MIICL Complaints Procedure

Back to Customer Complaints