Customer complaints
Markel is committed to providing a high quality and professional service and to maintain fair outcomes for our customers at all times. If you are dissatisfied or have any complaints about your policy or the handling of a claim you should, in the first instance, contact Laura Green on the following details:
| By telephone: | +44 (0)20 7953 6020 |
| Email: | complaints@markelintl.com |
| Write to: | Legal and Regulatory Markel Insurance SE 20 Fenchurch Street London EC3M 3AZ |
Markel Insurance SE provides insurance via two separate insurance companies; Markel Insurance SE Insurance Company Limited (MIICL) and Markel Syndicate Management Limited (MSM) which manages Lloyd’s Syndicates 3000 and 1400.
Please click on the insurance company below that your policy was issued from in order to find the correct Complaints Procedure:
- Markel Insurance SE Insurance Company Limited (MIICL)
- Markel Syndicate Management Limited (MSM) which manages Lloyd’s Syndicates 3000 and 1400
If you require any help in finding this information, please do not hesitate to contact either your broker or Laura Green on the details above.